Returns, Exchanges & Cancellations
At Avantar Sutra, we take care to inspect and securely pack every saree before dispatch. We want you to shop with confidence while also respecting the unique characteristics of handloom textiles.
Handloom Characteristics
Handloom sarees may naturally have minor variations in weaving, texture, colour, selvedge, threads or stitching. These are inherent characteristics of handcrafted textiles and are not considered defects.
Slight differences between the colour displayed on your screen and the actual product may also occur due to lighting, photography and individual screen settings.
Returns
We do not accept returns for change of mind, dislike of colour or design, or any other preference-related reason if the saree has been delivered correctly and is in its original condition.
Sale or discounted items marked as Final Sale are not eligible for return or exchange.
Exchanges
If you wish to exchange an eligible saree for another saree, please contact us within 24 hours of delivery.
To be eligible for an exchange:
- The saree must be unused, unwashed, unaltered and in its original condition.
- Original tags and invoice must be retained.
- The saree should be properly folded and packed in its original packaging.
- The exchange request must be approved by our customer-support team before the product is sent back.
Once the returned saree is received and inspected, an approved exchange will be processed.
For an approved exchange, we will issue a one-time coupon code for the equivalent value of the returned saree, which can be used to select another saree from our website. The coupon will be valid for one year from the date of issue.
An exchanged product is not eligible for a further exchange.
Damaged or Incorrect Product
If you receive a saree that is damaged or different from the saree you ordered, please contact us within 24 hours of delivery.
Please email us at connect@avantarsutra.com with your order number and clear photographs/videos showing the issue.
Once the issue is verified and the return is approved, you may choose between:
- A replacement with the correct or undamaged product, subject to availability; or
- A refund of the amount paid for the affected product.
For an approved damaged or incorrect-product claim, the return/replacement shipping will be arranged by us.
The product must be returned in its original, unused condition with the original tags and invoice, wherever applicable.
Return & Exchange Process
For any eligible return or exchange:
- Contact us at connect@avantarsutra.com within 24 hours of delivery.
- Provide your order number and the required photographs/videos.
- Wait for confirmation from our customer-support team before sending the product back.
- Once the product is received and inspected, we will process the approved exchange or refund, as applicable.
Only one pickup attempt will be scheduled for an approved return or exchange. Please ensure that the correct product is handed over.
Refunds
Where a refund is applicable under this policy, it will be processed to the original method of payment after the returned product has been received and approved.
We will initiate the refund within 10 business days of receiving and approving the returned product. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Order Cancellations
Cancellation requests must be made within 2 hours of placing the order.
Please contact us through our customer-support email or WhatsApp/Call, quoting your order number.
For eligible cancellations, the full amount paid will be refunded to the original payment method, with no cancellation or transaction fee deducted.
For COD orders, since no payment has been collected at the time of placing the order, the order will simply be cancelled with no cancellation charge.