Privacy Policy

At Avantar Sutra, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, interact with us on social media, or communicate with us through WhatsApp, email, or other channels.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Payment details (processed securely through third-party payment gateways)
  • Order history

Non-Personal Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on website
  • Cookies and usage analytics

 

2. How We Use Your Information

Your information may be used to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Communicate order confirmations, dispatch updates, and customer support
  • Respond to queries or concerns
  • Improve website functionality and customer experience
  • Send promotional offers, launches, updates, and newsletters (only if you opt in)
  • Detect fraud or unauthorised activity
  • Comply with legal obligations

 

3. Payment Security

Avantar Sutra does not store your full debit/credit card details.

Payments are processed securely through trusted third-party payment gateways. These providers handle your financial data according to their own privacy and security policies.

 

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers such as:

  • Payment gateway providers
  • Shipping and courier partners
  • Website hosting/platform providers
  • Marketing or email communication tools
  • Legal or regulatory authorities if required by law

These third parties receive only the information necessary to perform their services.

 

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve browsing experience
  • Remember customer preferences
  • Analyse website traffic
  • Support marketing campaigns

You may disable cookies through your browser settings, though some features may not function properly.

 

6. Marketing Communications

If you subscribe to our updates, we may send:

  • New collection launches
  • Promotions and offers
  • Brand announcements

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

 

7. WhatsApp & Social Media Communication

If you contact us via WhatsApp, Instagram, Facebook, or similar platforms, information shared through these services is also subject to the privacy policies of those respective platforms.

We use such communication only for customer service, order assistance, and promotional communication where consent is provided.

 

8. Data Retention

We retain your information only as long as necessary for:

  • Order processing
  • Legal, tax, and accounting compliance
  • Customer support
  • Business record maintenance

 

9. Data Protection

We implement reasonable administrative, technical, and security safeguards to protect your personal data.

However, no method of internet transmission is completely secure, and absolute security cannot be guaranteed.

 

10. Your Rights

Subject to applicable law, you may request to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications

For such requests, please contact us using the details below.

 

11. Third-Party Links

Our website or social media pages may contain links to third-party websites.

We are not responsible for the privacy practices of those external sites.

 

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

 

13. Changes to This Privacy Policy

Avantar Sutra reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page with the revised effective date.